Return Policy Page

Kecoo Online Store -Return Policy

At Kecoo, our primary goal is to ensure your satisfaction by offering superior products and an outstanding shopping journey. Nonetheless, we acknowledge that circumstances may arise where a return becomes necessary. Our Return Policy is meticulously designed to streamline the return process for your convenience.

Eligibility for Returns

1.1. Damaged or Defective Products: Products arriving in a damaged or defective state are eligible for return. We are committed to promptly replacing or refunding such items.

1.2. Change of Mind: For instances where you change your mind about a purchase, return eligibility extends up to 5 working days after receiving your order. Please note, the customer bears return shipping costs for change-of-mind returns.

Conditions for Returns

2.1. Product Condition: To qualify for a return, the product must retain its original condition, encompassing packaging, tags, and any accompanying accessories.

2.2. Proof of Purchase: Essential documentation such as the order number or receipt is required when initiating a return.

How to Initiate a Return

3.1. Contact Customer Support: Initiate a return by contacting our Customer Support team via:

Email: kecooshop@gmail.com

Phone: +968 77574187

3.2. Return Authorization: Our Support team will guide you through the process and issue a Return Authorization (RA) number if necessary.

3.3. Packing and Shipping: Carefully pack the product with all original accessories and packaging, clearly marking the RA number on the package. Detailed return shipping instructions and the return address will be provided by our Support team.

Return Shipping

4.1. Return Costs: For change-of-mind returns, customers are responsible for return shipping expenses. However, Kecoo will cover return shipping costs for damaged or defective products.

Refunds and Replacements

5.1. Refunds: Upon receipt and inspection of your return, we will proceed with the refund process. Refunds will be credited to the original payment method, with processing times varying based on your payment provider.

5.2. Replacements: Opting for a replacement of damaged or defective items? Indicate your preference during the return initiation. Replacements will be dispatched post-inspection of the returned item.

Exceptions

6.1. Final Sale Items: Certain products marked as "Final Sale" are non-returnable, except in cases of damage or defect.

Contact Us

For queries or assistance related to our Return Policy, reach out to our Customer Support team:

Kecoo

kecooship@gmail.com

+968 77574187

Updates to Return Policy

We may periodically update our Return Policy to enhance customer service. Any revisions will be posted on our website and apply to returns requested post the update effective date.

Thank you for choosing Kecoo Online Store. Your satisfaction is paramount, and we are dedicated to facilitating a seamless and hassle-free return process whenever needed.

Last updated: Tuesday, Sep 19, 2023.